Frequently Asked Questions
We’ve put together the answers to some of our most commonly asked questions so you can find out all you need to know about Teeofftimes.co.uk.
If you have any further queries please send us an email at email@example.com
To edit your contact details, email address, home address or password please sign in and edit them using the ‘your profile’ tab located on the left of the members page.
Sign up is free and you can take advantage of the benefits such as our customer rewards programme called Teeofftimes.co.uk Rewards. You will earn Rewards Points each time you make a booking. Furthermore, as a member you will gain access to our exclusive offers that are only available to Teeofftimes.co.uk
Our Teeofftimes.co.uk Rewards programme allows you to earn points for every booking made. Your Rewards Points can be redeemed for money off future tee times. The points will automatically be allocated to your account after the day of play.
To register for our exclusive weekly offers, open up the Teeofftimes.co.uk homepage, click the Newsletter Sign Up button and fill out the requested fields. Weekly offers are sent out on a Wednesday.
We are sorry to hear you no longer wish to receive our great offers. Please login to your account online where you will be able to unsubscribe from receiving any future emails.
Teeofftimes.co.uk Rewards Points are valid for 12 months from the date they are added to your account. An email will be sent out advising you if any of your Rewards Points are soon to expire. To view your balance please sign in and view your avalible Rewards Points.
If you believe an error may have been made during the sign-up process please contact us and we will happily rectify any errors made.
Teeofftimes.co.uk is free for its members, all you need to do is sign up, take advantage of our exclusive offers, turn up and play!
If you have forgotten your password please use the forgotten password reminder. Enter and submit your email address and we will send you a link to reset your password. Once received you'll be able to log in. A reminder should take no longer than 5 minutes to arrive, but if nothing has been received please check your junk/spam folders.
If requested to do so we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your booking; however, price supplements may be incurred depending on when you re-book for. No refunds will be made, under any circumstances, for cancellations made due to course closure. For full details please check our Inclement Weather policy.
For full details please view our Inclement Weather policy page
We will contact you in any event of your tee time being cancelled, or amended, prior to your travel time. Please note: this is not always the case in the event of inclement weather - for full details please see our Inclement Weather policy.
If we are informed of any changes to the state of the course before your travel date we will inform you of this via email. We do recommended contacting the club directly should you feel the course may not be fully open prior to travelling.
All payment details provided by you to Teeofftimes.co.uk are secured and used by Teeofftimes.co.uk only.
Yes, there is a nominal booking fee of £1 per round that will be charged on all reservations made on our website or through our call centre.
To proceed with your booking request we require advance payment of the total price for all players included in your booking request (the Booking Payment), by debit or credit card. Please see section 6 in the Terms and Conditions "How to book a tee time"
Unfortunately, we are unable to offer you a VAT receipt. Teeofftimes.co.uk act as an agent on behalf of the venue. Therefore, the sale contract is between the client and the venue and as such Teeofftimes.co.uk are unable to provide a VAT invoice for the sale. Should you require a VAT invoice you will be able to obtain a copy from the venue directly. The only confirmation email we can send you is the travel pack which you should already have received.
Promotion codes can be used online. You will be able to redeem promotion codes within the payment area of the booking process. Once entered, and if valid, the total amount to be paid will update and display accordingly. For more information please see our Promotion Terms and Conditions.
Refunds can take up to 2-3 working days to appear. Email confirmations are then sent once a refund is processed.
Gift vouchers can be redeemed online. You will be able to redeem voucher codes within the payment area of the booking process. Once entered, and if valid, the amount to be paid will update and display accordingly. For more information please see our Terms and Conditions.
Unfortunately we are unable to reserve a tee time without full payment. For full details please view our Booking Terms and Conditions.
Teeofftimes.co.uk are only able to accept payments via a debit or credit card.
Yes, we take full payment to secure your tee time. This is also to speed up the signing-in process on arrival at the venue. All you need to do is print off your travel pack and show it to the professional on arrival - your travel pack will act as your receipt.
We accept Visa, MasterCard, American Express, Switch, Delta and Connect. There is a £1 per golfer booking fee applied to all bookings.
As of May 18, 2015, Teeofftimes.co.uk was acquired by and is now owned and operated by GolfNow, the technology industry leader in providing golf-related products and services, with the most powerful distribution platform in golf. Any points earned from bookings made directly with Golfbreaks, were transferred to your Golfbreaks.com account. You may log in to Golfbreaks.com with your existing Teeofftimes.co.uk credentials and redeem those points on Golfbreaks.com. Transferred points will not be valid for use on Teeofftimes.co.uk. Click here to learn more about our recent Rewards Programme changes.
Simply visit Golfbreaks.com and sign in with your Teeofftimes.co.uk credentials to access your Golfbreaks.com account and points. Click here to learn more about our recent Rewards Programme changes.
If the payment card you are using is not registered to a UK based postal code, please call the team on 0808 178 0335 and we will be happy to process your booking. Please note: additional surcharges are incurred for using foreign payment cards.
Cancellations can be made, however, this is at the discretion of the golf course you have booked. Please email firstname.lastname@example.org as soon as you know that you will be unable to make your round. Please note: cancellation charges may be incurred - for more details please see section 8 of our Terms and Conditions
We can change the venue of your booking provided there is availability at the new venue you have chosen. Give us a call on 0808 178 0335 if you wish to change the venue. Please note: there may be a cancellation fee charged by the club you are cancelling. There also may be an increase in price depending on the clubs rates, time of day or the difference between weekday and weekend prices.
No, only Rewards Points earned on Teeofftimes.co.uk may be used on Teeofftimes.co.uk. Points earned on Golfbreaks.com and Bookaspa.com cannot be redeemed on Teeofftimes.co.uk. To redeem points on your booking please sign in to your Members' area where you will see the number of Rewards Points that have been collected. You can then make a tee time booking as normal and you will be given the option to pay using your Rewards Points within the online booking area. Click here to learn more about our recent Rewards Programme changes.
We can change the date and/or time of your booking provided there is the availability at the venue. Contact us on 0808 178 0335 if you wish to change the date/time. Please note there may be a supplementary charge if the booking is moved from a weekday to the weekend.
Call one of our sales representatives on 0808 178 0335 or email email@example.com and we will amend the booking accordingly.
Teeofftimes.co.uk bookings are confirmed via email, they are titled 'Booking Confirmation'. When payment is received by Teeofftimes.co.uk you will be sent an email informing you the payment has been recieved and the request has been sent to the venue. Upon receipt of payment we will confirm your tee time within 60 minutes and send you the booking confirmation You can also check the status of your booking by logging into the Members' area. If no email confirmation has been recived and the status of your booking is confirmed, then please contact a customer service representative via firstname.lastname@example.org.
Any Rewards Points you have earned can be redeemed within the payment area of the booking process. Please click the 'apply Rewards Points' button and you will then see the booking total reduce. If the Rewards Points do not cover the cost of the booking you will need to settle any outstanding balance.
This varies with each golf venue. Please view the individual club's pages for their individual tee times and availability . If you require any further assistance please email Customer Services at email@example.com.
Clubs can pair golfers up, if you see tee times available for golfers of three or less, this is due to the tee time already having a booking on it.
If for any reason you are unsure of being able to fulfill your tee time please contact us as soon as possible and we will look to move the tee time or postpone the booking. Please bear in mind some courses don’t allow cancellations if the booking is cancelled close to the travel date. To amend your booking please contact one of our customer service representatives on 0808 178 0335.
Instant Confirmation means we have the most up to date tee time availability for the course and can confirm your reservation at the time of booking. Courses that do not offer instant confirmation have to confirm bookings manually which may cause a delay in receiving a booking confirmation. Look for the Instant Confirmation icon on the course page.
You will require proof of your booking confirmation upon arrival at the venue. Please print off a copy and take it with you to the club as this acts as your receipt. Alternatively, you can show them a copy of your email confirmation on any mobile device.
If you have made a booking and no email confirmation has been received there may be a few reasons; please check your spam/junk folders, the confirmation email contains images of the golf course and may have filtered into one of these folders. The email address registered may be incorrect, to check this try to log into the Members' area . If you can't log in please contact us and we will amend the account and resend the email. If the booking is showing as 'Still pending' it means we are still waiting to hear from the Venue. You can view your the status of your bookings by logging into the Members' area. We aim to confirm all bookings within two hours of purchase, but if a booking is made outside of our office hours we will confirm it before 10am the next working day.
There may be an issue with your email address. Please contact the Teeofftimes.co.uk team on 0808 178 0335, or send an email to firstname.lastname@example.org so that we are able to send you another confirmation email.
There are two possible reasons an email confirmation has not been received. The first is because we have not yet heard back from the venue confirming your booking. The second is that the email address that you have supplied us with may be incorrect. If your confirmation is delayed please give us a call on 0808 178 0335 so that we can check what the issue may be.
Tee times are only moved if the venue is unable to fulfill the requested time. Times advertised on the Teeofftimes.co.uk website are a mixture of live and requestable times. If your time has been moved we will confirm this as close to the requested time as possible. If a tee time is moved we will inform you via the travel pack, or email you separately.
Please check your emails, if a booking was made a payment confirmation will have been sent. If you have not received an email please contact us.
If the booking system crashes please try again by closing the website in your browser and retrying. If the issue persists please contact us and we'll look into the issue or book the tee time for you.
e-gift vouchers can be purchased online. To purcharse vouchers online please click here. Once purchased a confirmation email will be sent to the purchaser. The recipient will then receive an email,on the date set by the purchaser, containing the voucher code. This code can then be used on the Teeofftimes.co.uk website as full or part payment towards a tee time.
e-gift vouchers are active for 12 months from the date of purchase. An email or letter will be sent with all voucher codes showing the expiry date.
e-gift voucher codes can be redeemed online on the Teeofftimes.co.uk website. You will be able to redeem codes on the payment screen of the booking process. Once entered, and if valid, the amount will remove and display accordingly. For more information please see our promotion Terms and Conditions.
We are sorry to hear that you have not received a confirmation email , please contact us and we will happily look into the issue.
e-gift vouchers bought directly from Teeofftimes.co.uk are fully redeemable. All you need to do is re-use the same code until the credit has been spent. If you would like to know the outstanding amount you may have left on an e-gift voucher, please email email@example.com with the voucher code and we will reply and let you know the remaining balance.
Golfbreaks.com has issued a number of co-branded gift vouchers with Teeofftimes.co.uk and Golfbreaks.com branding. We will continue to accept these gift vouchers until they expire. If you have been sent a voucher from our partner Golfbreaks.com and wish to use this as payment towards a tee time on Teeofftimes.co.uk please call customer support at 0808 178 0335, Monday-Sunday 9am-5pm. These vouchers cannot be redeemed online and you will only be able to use the voucher once. Any remaining credit will be lost and is non-refundable.
e-gift vouchers are valid for 12 months from the date of purchase, and unfortunately the expiry date cannot be extended. For more information please see our full list of Terms & Conditions.
We only allow one promotion code to be used per booking. If you wish to book multiple tee times using the promotion code, please add all relevant tee times to your basket then enter the promotion code and book them all in one transaction.
This is at the discretion of the venue. If you wish to have a non-golfer accompany you around the course please email firstname.lastname@example.org and we will see if this can be arranged with the venue in question.
All pricing is set per person, per tee time. All prices are displayed on each venue's tee sheets and are controlled by each venue.
A handicap certificate is not required unless specified on the venue's listing page.
Standard golfing attire is recommended and some clubs have a particular dress code. Please email email@example.com if you would like us to confirm the dress code for you.
If you have misplaced your confirmation email please contact us via firstname.lastname@example.org and we will happily forward another copy on. When requesting another copy please quote as much detail about the booking as possible - ideally this should be the booking reference number that can be found in your booking account when signed into the Members' area.
Teeofftimes.co.uk works on parity with all golf venues. If you arrive at a venue and see a cheaper rate please bring this to our attention via email@example.com and we will refund accordingly.
We are open Monday to Sunday from 9am to 5pm.
We recommend that you are ready to tee off 10 minutes before your reserved tee time. Please take this into consideration if you are looking to use the venue's facilities.
It is at the venue's discretion to pair golfers up. We can't guarantee your time will not be paired up with other golfers so if you are playing as a 1 or 2 ball please bear this in mind.