Teeofftimes.co.uk Terms and Conditions

Teeofftimes.co.uk is a trading name of Golfbreaks Ltd, of 2 Windsor Dials, Arthur Road, Windsor, SL4 1RS

These booking conditions are periodically subject to change.

We accept bookings for tee times booked online as specified below:

For all tee time bookings, your contract will be with us. We will accept responsibility for it in accordance with these Booking Conditions as an 'organiser' under the Package Travel, Package Holidays and Package Tours Regulations 1992.

Terms and Conditions

1. Accuracy

Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website (www.Teeofftimes.co.uk) in our email newsletters, in our promotional material and printed media, regrettably changes and errors occasionally occur. You must therefore check the details of your chosen tee time (including the price) at the time of booking.

We reserve the right to increase the price of any tee time advertised on our website at any time before you book. Any price changes will be clearly visible to you at the time of booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

2. Payment

Full payment must be paid at the time of booking unless a deposit amount is requested. In this case, the balance of your booking must be paid no later than one calendar month before the date your contracted booking is due to commence. Bookings made less than one calendar month before this date must be paid in full at the time of booking. This will be clearly visible as you go through the booking process, and all payments made, and outstanding amounts will be clearly stated on your booking confirmation. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.

3. Methods of Payment

We accept the following credit/debit cards: Visa, MasterCard, American Express, Switch, Delta and Connect. All online payments made by credit card carry a 1% handling charge, except for American Express which carries a 2% handling charge. There is no handling charge for payments made by debit card.

4. Confirmation of Booking

To confirm a booking, the lead name must be aged 18 years or over. Once you have confirmed your booking online and paid the appropriate amount per person, we will then email you your booking confirmation, which will show the amount paid and, if any, the remaining amount to be paid directly with the golf club on arrival. At this point your binding contract will come into existence. We expect all of our clients to print a copy of their booking confirmation to produce as proof of purchase when they arrive at the golf club. Failure to produce the confirmation at sign-in may result in the golf club not honouring your booking. Teeofftimes.co.uk accepts NO responsibility for a customers failure to produce their booking confirmation upon arrival and any consequences there after. Cancellation of a booking will immediately invalidate the confirmation.

Please check the confirmation carefully as soon as you receive it paying special attention to the tee time and the number of players booked. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We do not accept liability for errors notified to us after 24 hours of the date of booking the tee time.

With more than ten years experience within the golf industry we realise that under certain circumstances the exact tee time requested will not be available. Therefore, if this unusal event occurs and the club offer a tee time within 40 minutes of the tee time requested and it is priced the same we will accept that tee time on your behalf.

Group Booking

Where your booking is for more than one person, the named person responsible for booking your tee time will be treated as the lead name for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details.

5. Cancellations/Amendments

All amendments are subject to availability and we may not always be able to fulfil your request. In the event of a reduction in numbers or cancellation 24 hours or more before your tee time, we will retain £5 paid by (or due from if still outstanding) each person cancelling as a cancellation/administration fee. All other monies will be refunded. Cancellations or reductions in numbers made within 24 hours of your tee time will result in forfeiture by the person(s) cancelling of all monies paid or due at that time. In the event of any other amendments, you must pay in addition all costs incurred by us in making the amendment together with any costs or charges incurred or imposed by the suppliers concerned. Adding an additional player(s) to an existing tee time can be completed offline as long as the required tee time is still available. This type of amendment does not incur any additional administration fees.

6. Cancellations/Amendments By Us

Occasionally, we have to make changes to and correct errors on our website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Most changes are minor. Occasionally, we have to make a “significant change”. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options -

• (for significant changes) accepting the changed arrangements or
• purchasing an alternative tee time from us, of a similar standard to that originally booked if available. We will offer you at least one alternative tee time of equivalent standard. If this tee time is in fact cheaper than the original one, we will refund the price difference.
• cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. If we have to make a significant change or cancel we will pay you compensation if appropriate subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

7. Complaints Regarding Your Booking

If you have a complaint or experience any problems during your booking please inform the golf club concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your booking. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

Booking Conditions - Important Golfing Extras

The following extra information has been compiled through our experience of booking golfing breaks and tee times over the past 11 years. Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.

1. Tee times

We will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season and you should expect between a 4 and 4.5 hour round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on a golf course.

2. Playing Conditions

Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at such short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course that you have booked to play at.

3. Handicap Certificates

Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to alert you of at the time of booking and by stating on your booking confirmation in the Club Rules section. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.

4. Dress Code

Appropriate dress and footwear should be worn at all times on the course and in the clubhouse (as per the information included in your confirmation and on the website in the Club Rules section). We cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire.

5. Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel/golf club. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel/golf club or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

6. Inclement Weather Policy

Read about our Inclement Weather Policy

7. Golfbreaks.com Gift Vouchers

Golfbreaks.com Gift Vouchers are not currently available to be redeemed against bookings with Teeofftimes.co.uk. Additional terms and conditions for redeeming Golfbreaks.com Gift Vouchers can be viewed online on the Golfbreaks website.